This page is maintained by Capital Tyre Services Ltd ("we", "us", "our") to explain how we collect and use personal information when you contact us, book a service or visit our website.
1. Information we collect
We only collect information that's necessary to provide our services:
- Contact details — name, phone number and email when you book or enquire.
- Vehicle details — registration, make, model and tyre size to quote and fit accurately.
- Service address — for mobile fitting and call-out jobs.
- Website analytics — anonymised usage data via cookies (see Cookie Policy).
2. How we use your information
- To respond to enquiries and confirm bookings.
- To carry out the service you've requested and process payment.
- To send service reminders or follow-ups where you've opted in.
- To meet our legal and accounting obligations.
3. Lawful basis
We rely on contract (delivering the service you booked), legitimate interests (running our garage and responding to enquiries) and, where required, consent (e.g. marketing emails).
4. Sharing your information
We don't sell your data. We may share limited information with trusted providers such as our payment processor, accounting software and IT systems — all bound by appropriate data-protection terms.
5. Retention
We keep customer records for as long as is necessary to provide our services and meet UK tax obligations (typically 6 years), then securely delete them.
6. Your rights
Under UK GDPR you have the right to access, correct, delete or restrict use of your personal data, and to object to processing or withdraw consent. To exercise any of these rights, contact us at info@capitaltyreservices.com.
You can also complain to the Information Commissioner's Office (ICO) at ico.org.uk.
7. Contact
Capital Tyre Services Ltd, Cheshunt, Hertfordshire, United Kingdom. Phone 0208 159 2222 · Email info@capitaltyreservices.com.